Terms and conditions
In accordance with these Specific Purchase Conditions of the website https://bananaecoplantation.com, the user is governed by the following requirements that we explain in detail in this document. If you want more information on how your personal data will be treated and what rights you can exercise, you can read our Privacy Policy, as well as the Legal Notice and Cookies Policy.
If you have any questions related to the Conditions or the Privacy and Cookies Policy, you can contact us through our contact methods.
Data of the owner of the website:
- Identity: Miguel Angel González de Chaves Trujillo con DNI/CIF: 43372353B
- Address: Calle Inocencio García 2, 3C 38300 La Orotava
- Telephone: +34 647 71 62 83
- Email: bananaecoplantation@gmail.com
- Website: bananaecoplantation.com
The information or personal data that you provide us about yourself will be treated in accordance with the provisions of the Privacy and Cookies Policy. By using this website, you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality.
1. Acceptance of the purchase conditions:
It will be understood that the user or buyer has accepted the following terms and conditions of purchase included in this document, when any work begins or the execution of any act by the Seller that involves compliance with the Purchase Order and all conditions of service.
If you do not accept these purchase conditions, no order will be placed for any of our products offered on our website.
Miguel Angel González de Chaves Trujillo con DNI/CIF: 43372353B may make modifications to the terms and conditions of purchases at any time and without prior notice, although they will not affect in any case the purchases already made by our user-buyers.
The prices and conditions of sale are for informational purposes only and may be modified in response to market fluctuations. However, placing the order by completing the purchase form implies acceptance of the price offered and the general conditions of sale in force at the time of purchase.
It will be understood that the purchase has been definitively made when the user-buyer receives the order confirmation by email, which will show the products/services purchased.
OUR RIGHT TO MODIFY THESE CONDITIONS We reserve the right to modify the Terms and Conditions. The modifications introduced will not be retroactive. If you do not agree with the modifications introduced, we recommend that you do not use our website. 32. APPLICABLE LEGISLATION AND JURISDICTION The use of our website and contracts for the purchase of products through said website will be governed by Spanish law. Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals. If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes you as such.
2. Prices and payment method
The price that appears indicated on all services or products on our website https://bananaecoplantation.com
includes IGIC.
Shipping, transportation or customs costs will not be included.
Any costs and expenses, tax withholdings, stamp duty and other taxes, fees or surcharges that may be incurred in relation to the payment made by the Buyer to the Seller will be borne by the Seller.
If we discover an error in the price of any of the products you have ordered, we will inform you as
soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and the amounts that would have been paid will be fully refunded.
Accepted payment methods:
- Visa
- Mastercard
- Bizum
To minimize the risk of unauthorized access, your credit card details will be encrypted. By clicking “Authorize Payment” you are confirming that the credit card is yours. Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any Contract with you. The invoice generated from the purchase of the products/services will be issued electronically and sent by email. You can request a copy of the paper invoice by sending an email to bananaecoplantation@gmail.com
3. Cancellation and Refund policy
For any questions, contact Miguel Angel González de Chaves Trujillo con DNI/CIF: 43372353B.
bananaecoplantation@gmail.com before making a purchase.
4. Return policy:
The buyer will have a period of fifteen business days to return the product, from the date of receipt of the same without incurring any penalty or expense, except those corresponding to the return with a cost of €5. or free of charge in our physical store and without the need for justification. The withdrawal period will expire 15 calendar days from the day of receipt of the product by the user or an authorized third party.
In the event that these are personalized products, their return will not be possible. In order to avoid any type of damage during shipping, all merchandise must be returned in its original conditions, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the item.
If the user decides to cancel their purchase once the order arrives, they will have to be responsible for the return shipping costs, if any. The user may return the products by postal mail to the following address: Carretera El Rincón, 71 38314 La Orotava, Tenerife, Spain In case of withdrawal on your part, we will return all payments received from you, including shipping costs, ( if it exists). But to do so, you must return or deliver the products to us directly, without any undue delay and, in any case, no later than 30 calendar days from the date on which you notify us of your decision to withdraw. The withdrawal period will be considered met if you return the goods before the corresponding period has expired.
Returning the product has a cost of €4.00, an amount that will be deducted from the total amount to be refunded. Once the return is approved, you will receive a confirmation email with the information related to the payment. The amount will be refunded to the account once we have received the product and verified that its condition is correct. The deadlines for making the refund effective may vary depending on the bank.
5. Cancellations
We accept cancellations of any order as long as we have not shipped it. In this case, you must wait to receive it and proceed to return it, as long as it meets the conditions explained above.
If you are a registered user, identify yourself; If not, enter the code of the order you want to cancel and your email address. You will arrive at a page where you can view and cancel the order you want.
6. Industrial and intellectual property
You acknowledge and consent that all copyright, registered trademark and other industrial and intellectual property rights on the materials or content provided as part of the website correspond at all times to us or to those who licensed us. for your use. You may use such material only as expressly authorized by us or those who have licensed its use to us. This will not prevent you from using this website to the extent necessary to copy your order information or Contact details.
7. Written communications
The applicable regulations require that part of the information or communications we send you be in writing. By using this website, you agree that most of your communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you consent to the use of this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.
8. Our right to modify these conditions.
We reserve the right to modify the Terms and Conditions. The modifications introduced will not be
retroactive. If you do not agree with the modifications introduced, we recommend that you do not
use our website.
9. Applicable legislation and jurisdiction.
The use of our website and the contracts for the purchase of products through said website will be governed by Spanish legislation. Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals. If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes you as such.